Warranty

LH Dottie

By using this site, you agree to the Terms & Conditions

Distributor Terms and Conditions

General Terms

  1. All prices are subject to change without notice.
  2. Dottie reserves the right to adjust orders to the correct price for the product, the quantities ordered, and/or the calculated extended values on the orders. Purchase Orders showing incorrect quantities, prices, terms, and discounts will be billed at the correct quantities, prices, terms, and discounts.
  3. In the event of a price increase, orders will be billed at the price in effect at the time of shipment or at date of receipt of order

Delivery and Freight Terms

  1. For “Authorized” distributors located in the contiguous States, Dottie shall pay freight on $950.00 USD net at distributor cost or more.
  2. For “Authorized” distributors located in Alaska or Hawaii, Dottie shall pay freight on $1,500.00 USD net at distributor cost or more.
  3. Dottie reserves the right to select the freight carrier for all prepaid distributor shipments.
  4. Additional transportation charges above the lowest cost routing resulting from special routing or handling requests by distributor shall be paid by distributor.
  5. All orders are FOB Shipping Point. Title and risk of loss or damage shall transfer to distributor upon shipment of products from the Dottie distribution center. Claims are the responsibility of the Distributor who should file them immediately with the carrier.
  6. Drop shipments are assessed a $25 fee per order.

Minimum Order & Standard Package Quantity

  1. Products requiring minimum order quantity are only sold at or above that quantity. Dottie has the right to adjust quantities on submitted orders to conform to these minimum order quantities.
  2. Dottie also has the right to adjust quantities on submitted orders to conform to our standard pack quantities.

Order Policy

  1. Minimum Order requirement is $100.00 per order. Orders that do not meet the minimum $100.00 requirement will be placed on hold for additional product needed to make the minimum order requirement.
  2. Additions or modifications cannot be made to orders. Such additions must be processed as new orders and meet new order requirements.
  3. Delivery dates agreed upon by the parties are estimated delivery dates. Dottie will use reasonable efforts to fill all of the Distributor’s orders to the best of its ability with the understanding that all orders are subject to acceptance by Dottie and that there shall be no liability on account of failure or delay by Dottie to fill all or any part of an order, whether or not the order has been accepted.
  4. Claims for shortages must be made in writing, within 5 days of receipt of shipment. Claims not reported within this timeframe will not be accepted.
  5. Special Orders are non-cancellable after acceptance of order by Dottie.
  6. Dottie has distribution centers located in Los Angeles CA, Oklahoma City OK, and Pottstown PA. Orders will be shipped from the DC nearest to a Distributor’s location when possible. 

Return Goods Policy / Guarantee to Sell

If you are not completely satisfied with your purchase of Dottie products, you may return any cataloged item without a restocking fee providing it’s in the original unit quantity, packaging, and in resalable condition within one year from the date of original purchase. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.

The following items listed below have a shelf life and must be returned within six months of the date of purchase providing it’s in the original unit quantity, packaging, and in resalable condition. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.

  • ABS/PVC Cement
  • Adhesive Backed Tape Products
  • Cable Tie Mounting Bases
  • Cutting Oil
  • Duct Seal
  • Fire Stop Products
  • First Aid Kits

 

  • Handi-Foam
  • Paints & Chemicals
  • Roof Mastic
  • Silicone Sealant
  • Sound Barrier Insulpads (#68)
  • Tuff Towels
  • Wire Markers

Eligible Product Returns

Cataloged items that are returned within their respective timeframes and are received in resalable, like new condition, will be credited at the price paid at the time of purchase. Items returned that are not in resalable condition are subject to a 20% repackaging charge. Distributor Guarantee To Sell return requests must include the distributor purchase order numbers and the distributor price paid for all items at the time the RMA request is submitted to (rma@lhdottie.com).

Sending orders to the L.H. Dottie Company

  1. EDI (for EDI setup email: customerservice@lhdottie.com)
  2. Web order (https://lhdottie.com)
  3. E-mail (orders@lhdottie.com)
  4. Customer Service (800-982-1901 / customerservice@lhdottie.com

Limited 1 Year Warranty

We make every effort to assure that our products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of one year from the date of purchase (90 days if used by a professional contractor or if used as rental equipment). This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, normal wear and tear, or the lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.

The warranty gives you specific legal rights and you may also have other rights which vary from place to place.

Punch Tool Warranty

Punch tool warranty / repair forms must be filled out if a tool needs repair. If determined that the Punch tool is under warranty the tool will be repaired or replaced at no charge. If not under warranty the tool will be repaired for a fee.

Warranty

Subject to and conditional upon the following terms and conditions, L.H. Dottie Company warrants to original retail purchasers of product directly from authorized L.H. Dottie Company distributors (“End-Users”) that at the time of shipment, such products shall be free of defects in material or workmanship (“Limited Warranty”). L.H. Dottie Company will, at its option, repair, replace, or refund the purchase price; provided, however, the product, and an invoice or other proof of purchase satisfying conditions of this Limited Warranty, are received by L.H. Dottie Company during the Warranty Period (defined below). 


Except for products with a stated shelf life (in which case the warranty period will be the lesser of one year or the stated shelf life), this Limited Warranty runs for a period of 90 days from the date the End-User purchased the product from an authorized L.H. Dottie distributor (“Warranty Period”). Warranty claims received by L.H. Dottie after the expiration of the Warranty Period will not be honored. 


THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS (INCLUDING, BUT NOT LIMITED TO, PATENT AND COPYRIGHT RIGHTS), ALL OF WHICH OTHER WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. 


L.H. DOTTIE COMPANY’S TOTAL LIABILITY, WHETHER IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE, OR OTHERWISE SHALL NOT EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT COVERED BY THIS LIMITED WARRANTY, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, L.H. DOTTIE COMPANY SHALL NOT HAVE ANY LIABILITY FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, DIRECT, INDIRECT, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION COST OF DEFENSE, LOST REVENUES, LOST PROFITS, LOSS OF GOODWILL OR LOST PRODUCTION, DAMAGE TO EQUIPMENT AND PROPERTY, OR ANY COSTS OF REPAIRS OR DAMAGE RELATING TO PRODUCT


Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to all End-Users. 


This Limited Warranty does not cover ordinary wear and tear; or, product that has been damaged by accident, abuse, misuse, misapplication, overloading, altered or modified without prior written permission of L.H. Dottie Company; or, product that has not been installed, used, operated, or maintained in accordance with L.H. Dottie Company's written instructions. This Limited Warranty is not transferable or applicable to any person other than the original End-User. No L.H. Dottie Company distributor, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. 

End-User is solely responsible for determining the suitability of L.H. Dottie Company’s products for their use, or for incorporating them into articles or using them in End-User’s applications.


Authorized L.H. Dottie Company distributors are authorized to extend this Limited Warranty to their original End-User’s in connection with sales of L.H. Dottie Company products; provided, however, such products have not been altered by the distributor. The distributor shall be exclusively responsible for any warranties the distributor makes to its purchaser that are in addition to or more extensive than this Limited Warranty.