Creating a product submittal on LHDottie.com streamlines the process to compile product spec sheets, technical data sheets, and certifications.
By using this site, you agree to the Terms & Conditions
If you are not completely satisfied with your purchase of Dottie products, you may return any cataloged item without a restocking fee providing it’s in the original unit quantity, packaging, and in resalable condition within one year from the date of original purchase. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.
The following items listed below have a shelf life and must be returned within six months of the date of purchase providing it’s in the original unit quantity, packaging, and in resalable condition. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.
Cataloged items that are returned within their respective timeframes and are received in resalable, like new condition, will be credited at the price paid at the time of purchase. Items returned that are not in resalable condition are subject to a 20% repackaging charge. Distributor Guarantee To Sell return requests must include the distributor purchase order numbers and the distributor price paid for all items at the time the RMA request is submitted to (email@example.com).
We make every effort to assure that our products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of one year from the date of purchase (90 days if used by a professional contractor or if used as rental equipment). This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, normal wear and tear, or the lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.
To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.
The warranty gives you specific legal rights and you may also have other rights which vary from place to place.
Punch tool warranty / repair forms must be filled out if a tool needs repair. If determined that the Punch tool is under warranty the tool will be repaired or replaced at no charge. If not under warranty the tool will be repaired for a fee.