Reward Points

LH Dottie

By using this site, you agree to the Terms & Conditions

Distributor Terms and Conditions

General Terms

  1. All prices are subject to change without notice.
  2. Dottie reserves the right to adjust orders to the correct price for the product, the quantities ordered, and/or the calculated extended values on the orders. Purchase Orders showing incorrect quantities, prices, terms, and discounts will be billed at the correct quantities, prices, terms, and discounts.
  3. In the event of a price increase, orders will be billed at the price in effect at the time of shipment or at date of receipt of order

Delivery and Freight Terms

  1. For “Authorized” distributors located in the contiguous States, Dottie shall pay freight on $950.00 USD net at distributor cost or more.
  2. For “Authorized” distributors located in Alaska or Hawaii, Dottie shall pay freight on $1,500.00 USD net at distributor cost or more.
  3. Dottie reserves the right to select the freight carrier for all prepaid distributor shipments.
  4. Additional transportation charges above the lowest cost routing resulting from special routing or handling requests by distributor shall be paid by distributor.
  5. All orders are FOB Shipping Point. Title and risk of loss or damage shall transfer to distributor upon shipment of products from the Dottie distribution center. Claims are the responsibility of the Distributor who should file them immediately with the carrier.
  6. Drop shipments are assessed a $25 fee per order.

Minimum Order & Standard Package Quantity

  1. Products requiring minimum order quantity are only sold at or above that quantity. Dottie has the right to adjust quantities on submitted orders to conform to these minimum order quantities.
  2. Dottie also has the right to adjust quantities on submitted orders to conform to our standard pack quantities.

Order Policy

  1. Minimum Order requirement is $100.00 per order. Orders that do not meet the minimum $100.00 requirement will be placed on hold for additional product needed to make the minimum order requirement.
  2. Additions or modifications cannot be made to orders. Such additions must be processed as new orders and meet new order requirements.
  3. Delivery dates agreed upon by the parties are estimated delivery dates. Dottie will use reasonable efforts to fill all of the Distributor’s orders to the best of its ability with the understanding that all orders are subject to acceptance by Dottie and that there shall be no liability on account of failure or delay by Dottie to fill all or any part of an order, whether or not the order has been accepted.
  4. Claims for shortages must be made in writing, within 5 days of receipt of shipment. Claims not reported within this timeframe will not be accepted.
  5. Special Orders are non-cancellable after acceptance of order by Dottie.
  6. Dottie has distribution centers located in Los Angeles CA, Oklahoma City OK, and Pottstown PA. Orders will be shipped from the DC nearest to a Distributor’s location when possible. 

Return Goods Policy / Guarantee to Sell

If you are not completely satisfied with your purchase of Dottie products, you may return any cataloged item without a restocking fee providing it’s in the original unit quantity, packaging, and in resalable condition within one year from the date of original purchase. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.

The following items listed below have a shelf life and must be returned within six months of the date of purchase providing it’s in the original unit quantity, packaging, and in resalable condition. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.

  • ABS/PVC Cement
  • Adhesive Backed Tape Products
  • Cable Tie Mounting Bases
  • Cutting Oil
  • Duct Seal
  • Fire Stop Products
  • First Aid Kits


  • Handi-Foam
  • Paints & Chemicals
  • Roof Mastic
  • Silicone Sealant
  • Sound Barrier Insulpads (#68)
  • Tuff Towels
  • Wire Markers

Eligible Product Returns

Cataloged items that are returned within their respective timeframes and are received in resalable, like new condition, will be credited at the price paid at the time of purchase. Items returned that are not in resalable condition are subject to a 20% repackaging charge. Distributor Guarantee To Sell return requests must include the distributor purchase order numbers and the distributor price paid for all items at the time the RMA request is submitted to (

Sending orders to the L.H. Dottie Company

  1. EDI (for EDI setup email:
  2. Web order (
  3. E-mail (
  4. Customer Service (800-982-1901 /

Limited 1 Year Warranty

We make every effort to assure that our products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of one year from the date of purchase (90 days if used by a professional contractor or if used as rental equipment). This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, normal wear and tear, or the lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.

The warranty gives you specific legal rights and you may also have other rights which vary from place to place.

Punch Tool Warranty

Punch tool warranty / repair forms must be filled out if a tool needs repair. If determined that the Punch tool is under warranty the tool will be repaired or replaced at no charge. If not under warranty the tool will be repaired for a fee.

The Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases and customer actions such as submitting reviews.

Benefits of Reward Points for Registered Customers

Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Earning Reward Points

Rewards can currently be earned for the following actions:

  • Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
  • Registering on the site.
  • Subscribing to a newsletter for the first time.
  • Sending Invitations — Earn points by inviting your friends to join the site.
  • Converting Invitations to Customer — Earn points for every invitation you send out which leads to your friends registering on the site.
  • Converting Invitations to Order — Earn points for every invitation you send out which leads to a sale.
  • Review Submission — Earn points for submitting product reviews.

Reward Points Exchange Rates

The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.

Redeeming Reward Points

You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Payment Information

Reward Points Minimums and Maximums

Reward points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your reward points until you accrue a minimum number of points, at which point they will become available for redemption.

Reward points may also be capped at the maximum value of points which can be accrued. If this option is selected you will need to redeem your accrued points before you are able to earn more points.

Managing My Reward Points

You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.

My Account

Reward Points Expiration

Reward points can be set to expire. Points will expire in the order form which they were first earned.

Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.