Privacy and Cookie Policy

LH Dottie

By using this site, you agree to the Terms & Conditions

Distributor Terms and Conditions

General Terms

  1. All prices are subject to change without notice.
  2. Dottie reserves the right to adjust orders to the correct price for the product, the quantities ordered, and/or the calculated extended values on the orders. Purchase Orders showing incorrect quantities, prices, terms, and discounts will be billed at the correct quantities, prices, terms, and discounts.
  3. In the event of a price increase, orders will be billed at the price in effect at the time of shipment or at date of receipt of order

Delivery and Freight Terms

  1. For “Authorized” distributors located in the contiguous States, Dottie shall pay freight on $950.00 USD net at distributor cost or more.
  2. For “Authorized” distributors located in Alaska or Hawaii, Dottie shall pay freight on $1,500.00 USD net at distributor cost or more.
  3. Dottie reserves the right to select the freight carrier for all prepaid distributor shipments.
  4. Additional transportation charges above the lowest cost routing resulting from special routing or handling requests by distributor shall be paid by distributor.
  5. All orders are FOB Shipping Point. Title and risk of loss or damage shall transfer to distributor upon shipment of products from the Dottie distribution center. Claims are the responsibility of the Distributor who should file them immediately with the carrier.
  6. Drop shipments are assessed a $25 fee per order.

Minimum Order & Standard Package Quantity

  1. Products requiring minimum order quantity are only sold at or above that quantity. Dottie has the right to adjust quantities on submitted orders to conform to these minimum order quantities.
  2. Dottie also has the right to adjust quantities on submitted orders to conform to our standard pack quantities.

Order Policy

  1. Minimum Order requirement is $100.00 per order. Orders that do not meet the minimum $100.00 requirement will be placed on hold for additional product needed to make the minimum order requirement.
  2. Additions or modifications cannot be made to orders. Such additions must be processed as new orders and meet new order requirements.
  3. Delivery dates agreed upon by the parties are estimated delivery dates. Dottie will use reasonable efforts to fill all of the Distributor’s orders to the best of its ability with the understanding that all orders are subject to acceptance by Dottie and that there shall be no liability on account of failure or delay by Dottie to fill all or any part of an order, whether or not the order has been accepted.
  4. Claims for shortages must be made in writing, within 5 days of receipt of shipment. Claims not reported within this timeframe will not be accepted.
  5. Special Orders are non-cancellable after acceptance of order by Dottie.
  6. Dottie has distribution centers located in Los Angeles CA, Oklahoma City OK, and Pottstown PA. Orders will be shipped from the DC nearest to a Distributor’s location when possible. 

Return Goods Policy / Guarantee to Sell

If you are not completely satisfied with your purchase of Dottie products, you may return any cataloged item without a restocking fee providing it’s in the original unit quantity, packaging, and in resalable condition within one year from the date of original purchase. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.

The following items listed below have a shelf life and must be returned within six months of the date of purchase providing it’s in the original unit quantity, packaging, and in resalable condition. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.

  • ABS/PVC Cement
  • Adhesive Backed Tape Products
  • Cable Tie Mounting Bases
  • Cutting Oil
  • Duct Seal
  • Fire Stop Products
  • First Aid Kits


  • Handi-Foam
  • Paints & Chemicals
  • Roof Mastic
  • Silicone Sealant
  • Sound Barrier Insulpads (#68)
  • Tuff Towels
  • Wire Markers

Eligible Product Returns

Cataloged items that are returned within their respective timeframes and are received in resalable, like new condition, will be credited at the price paid at the time of purchase. Items returned that are not in resalable condition are subject to a 20% repackaging charge. Distributor Guarantee To Sell return requests must include the distributor purchase order numbers and the distributor price paid for all items at the time the RMA request is submitted to (

Sending orders to the L.H. Dottie Company

  1. EDI (for EDI setup email:
  2. Web order (
  3. E-mail (
  4. Customer Service (800-982-1901 /

Limited 1 Year Warranty

We make every effort to assure that our products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of one year from the date of purchase (90 days if used by a professional contractor or if used as rental equipment). This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, normal wear and tear, or the lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.

The warranty gives you specific legal rights and you may also have other rights which vary from place to place.

Punch Tool Warranty

Punch tool warranty / repair forms must be filled out if a tool needs repair. If determined that the Punch tool is under warranty the tool will be repaired or replaced at no charge. If not under warranty the tool will be repaired for a fee.

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.