By using this site, you agree to the Terms & Conditions

Distributor Terms and Conditions

General Terms

All prices are subject to change without notice.
Dottie reserves the right to adjust orders to the correct price for the product, the quantities ordered, and/or the calculated extended values on the orders. Purchase Orders showing incorrect quantities, prices, terms, and discounts will be billed at the correct quantities, prices, terms, and discounts.
In the event of a price increase, orders will be billed at the price in effect at the time of shipment or at date of receipt of order

Delivery and Freight Terms

For “Authorized” distributors located in the contiguous States, Dottie shall pay freight on $950.00 USD net at distributor cost or more.
For “Authorized” distributors located in Alaska or Hawaii, Dottie shall pay freight on $1,500.00 USD net at distributor cost or more.
Dottie reserves the right to select the freight carrier for all prepaid distributor shipments.
Additional transportation charges above the lowest cost routing resulting from special routing or handling requests by distributor shall be paid by distributor.
All orders are FOB Shipping Point. Title and risk of loss or damage shall transfer to distributor upon shipment of products from the Dottie distribution center. Claims are the responsibility of the Distributor who should file them immediately with the carrier.
Drop shipments are assessed a $25 fee per order.

Minimum Order & Standard Package Quantity

Products requiring minimum order quantity are only sold at or above that quantity. Dottie has the right to adjust quantities on submitted orders to conform to these minimum order quantities.
Dottie also has the right to adjust quantities on submitted orders to conform to our standard pack quantities.

Order Policy

Minimum Order requirement is $100.00 per order. Orders that do not meet the minimum $100.00 requirement will be placed on hold for additional product needed to make the minimum order requirement.
Additions or modifications cannot be made to orders. Such additions must be processed as new orders and meet new order requirements.
Delivery dates agreed upon by the parties are estimated delivery dates. Dottie will use reasonable efforts to fill all of the Distributor’s orders to the best of its ability with the understanding that all orders are subject to acceptance by Dottie and that there shall be no liability on account of failure or delay by Dottie to fill all or any part of an order, whether or not the order has been accepted.
Claims for shortages must be made in writing, within 5 days of receipt of shipment. Claims not reported within this timeframe will not be accepted.
Special Orders are non-cancellable after acceptance of order by Dottie.
Dottie has distribution centers located in Los Angeles CA, Oklahoma City OK, and Pottstown PA. Orders will be shipped from the DC nearest to a Distributor’s location when possible.

Return Goods Policy / Guarantee to Sell

If you are not completely satisfied with your purchase of Dottie products, you may return any cataloged item without a restocking fee providing it’s in the original unit quantity, packaging, and in resalable condition within one year from the date of original purchase. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.

The following items listed below have a shelf life and must be returned within six months of the date of purchase providing it’s in the original unit quantity, packaging, and in resalable condition. Material must be shipped prepaid to Dottie’s Los Angeles, CA distribution center.

ABS/PVC Cement
Adhesive Backed Tape Products
Cable Tie Mounting Bases
Cutting Oil
Duct Seal
Fire Stop Products
First Aid Kits

Handi-Foam
Paints & Chemicals
Roof Mastic
Silicone Sealant
Sound Barrier Insulpads (#68)
Tuff Towels
Wire Markers

Eligible Product Returns

Cataloged items that are returned within their respective timeframes and are received in resalable, like new condition, will be credited at the price paid at the time of purchase. Items returned that are not in resalable condition are subject to a 20% repackaging charge. Distributor Guarantee To Sell return requests must include the distributor purchase order numbers and the distributor price paid for all items at the time the RMA request is submitted to (rma@lhdottie.com).

Sending orders to the L.H. Dottie Company

EDI (for EDI setup email: customerservice@lhdottie.com)
Web order (https://lhdottie.com)
E-mail (orders@lhdottie.com)
Customer Service (800-982-1901 / customerservice@lhdottie.com

Limited 1 Year Warranty

We make every effort to assure that our products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of one year from the date of purchase (90 days if used by a professional contractor or if used as rental equipment). This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, normal wear and tear, or the lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.

The warranty gives you specific legal rights and you may also have other rights which vary from place to place.

Punch Tool Warranty

Punch tool warranty / repair forms must be filled out if a tool needs repair. If determined that the Punch tool is under warranty the tool will be repaired or replaced at no charge. If not under warranty the tool will be repaired for a fee.

Contest and Promotions

Official Rules – #DottieTuff Sweepstakes

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. BY ENTERING THE SWEEPSTAKES, YOU AGREE TO THESE OFFICIAL SWEEPSTAKES RULES. AFFIDAVIT OF ELIGIBILITY / RELEASE OF LIABILITY AGREEMENT MAY BE REQUIRED. THIS SWEEPSTAKES IS IN NO WAY SPONSORED, ENDORSED OR ADMINISTERED BY, OR ASSOCIATED WITH, THE PARENT OR AFFILIATED COMPANIES OF THE SOCIAL MEDIA WEBSITE INSTAGRAM® .

1. Eligibility

Open only to legal residents of the fifty (50) United States and the District of Columbia who are 18 years of age or older at the time of entry. Employees of L.H. Dottie, their affiliates, subsidiaries, advertising and promotion agencies, and immediate family members are not eligible.

2. Sponsor

The Sweepstakes is sponsored by L.H. Dottie (“Sponsor”) 6131 Garfield Ave Commerce, CA 90040.

3. Sweepstakes Period

The Sweepstakes begins on September 5, 2025, and ends on September 26, 2025 at 11:59 p.m. PT (“Sweepstakes Period”). Entries submitted before or after the Sweepstakes Period will not be eligible.

4. How to Enter

During the Sweepstakes Period:

Follow @LHDottie on Instagram.
Post a video of yourself using a Dottie product with the hashtag #DottieTuff.
Like the Sweepstakes post and tag a friend.

Each eligible post counts as one (1) entry. Limit one (1) entry per person. Entries must comply with Instagram’s terms of use.

Entries that are incomplete, defamatory, disparaging, hateful, offensive, illegible, false, deceptive, garbled, or portraying or advocating alcohol, illegal drugs, tobacco, firearms or weapons, or Entries that include any activities that may appear unsafe or dangerous, or that advocate any political agenda are not eligible, with such eligibility to be determined by Sponsor in its sole discretion.

5. Prize

One (1) winner will receive a Dottie Tuff Gear tool belt (approximate retail value: $315). Prize is non-transferable and no substitution is allowed except at Sponsor’s sole discretion.

6. Winner Selection & Notification

Winner will be selected by random drawing on or about October 6, 2025 from all eligible entries received. Odds of winning depend on the number of eligible entries. Winner will be notified by direct message on Instagram within five (5) business days of drawing. Winner must respond within 48 hours or prize may be forfeited and an alternate winner selected.

Prize Winners are solely responsible for any local, state, federal and other taxes and charges in connection with the receipt and/or use of the Prize. Subject to applicable law, any additional expenses incident to the receipt and/or use of the Prize are the sole responsibility of each Prize Winner.

7. Rights Granted by Entrant

By entering, you grant Sponsor a non-exclusive, worldwide, royalty-free right to use, reproduce, distribute, and display your entry (including your Instagram handle, name, likeness, and submitted video) for promotional purposes in all media without additional compensation.

8. General Conditions

If for any reason the Sweepstakes is not capable of running as planned by reason of any acts of God (including, but not limited to, actions, regulations, orders, or requests by any governmental agency, equipment failure, terrorist acts, earthquake, war, fire, flood, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, pandemic or epidemic, or any other cause beyond Sponsor’s reasonable control) or any infection by virus, bugs, worms, malware, spyware, hacking, tampering, unauthorized intervention, fraud, technical failures, or any other causes which, in the sole opinion of the Sponsor, may corrupt or affect the administration, operation, security, fairness, integrity or proper conduct of the Sweepstakes, Sponsor reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Sweepstakes and/or select the Winner from the Entries received prior to the action taken, or by other means deemed fair and appropriate by Sponsor.Sponsor is not responsible for lost, late, misdirected, or incomplete entries, or technical failures of any kind.

9. Release & Limitations of Liability

By participating, entrants agree to release and hold harmless Instagram, Sponsor, and their affiliates, officers, employees, and agents from and against any claim arising out of participation in the Sweepstakes or receipt or use of the prize.

10. Disputes

By entering this Sweepstakes, you agree: (a) to be bound by these Official Sweepstakes Rules and by all applicable laws and decisions of Sponsor, which shall be binding and final; (b) any and all disputes, claims and causes of action arising out of or connected with the Sweepstakes shall be resolved individually, without resort to any form of class action, and exclusively by the state or federal courts located in Los Angeles County, California; (c) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering the Sweepstakes, excluding Entrant’s attorneys' fees, expert fees and costs; and (d) under no circumstances will Entrant be permitted to obtain awards for, and Entrant hereby waives all rights to claim, punitive, incidental, special and consequential damages and any other damages other than actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO ENTRANT. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Sweepstakes Rules and the rights and obligations of the Entrant and Sponsor in connection with the Sweepstakes shall be governed by and enforced in accordance with the laws of the State of California, without giving effect to any conflict of laws rules (whether of the State of California or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of California. These Official Sweepstakes Rules shall be binding upon and inure to the benefit of Sponsor’s and each Entrant’s respective successors, assigns, estates, executors and heirs.

11. Privacy

Information collected from entrants is subject to Sponsor’s Privacy Policy https://lhdottie.com/privacy-policy.